PREVIOUS HISTORY

Versatile, result driven professional with 20+ years of revenue

management leadership experience


● Developed exceptional relationships with clients, peers and senior

leadership to provide sustainable business solutions; Excellent leadership

skills. Managed teams of 20+ staff


● Devised and managed budgeting, forecasting, and pricing for €50M annual rooms revenue


● Delivered multiple projects, including IT and CRM rollouts, Greenfield start-up, and Six Sigma


● Key role in navigating businesses through recession, with direct exposure of business restructuring


● Excellent project management, time management and organization skills


● Effective communicator with strong presentation skills


● Proven problem solving and analytical thinking skills


● Bilingual, fluent German and English. Gained global commercial experience (EU, UK, Middle East)

 

 

Core Competencies

 

Business Analytics – Relationship Managements – Team Leadership – Training Preparation & Delivery – Data Processing – Communication – Strategic Planning – Contract Negotiation – Technological Proficiency – Time Management – Commercial Expertise – Adaptability – Risk Analysis/ Management

 

Revenue Manager    Marlin Hotel Dublin     Mar 2019 – Jun 2020

Influenced development and execution of overall sales strategy
• Led a team of five staff. Played a central role in recruiting initial management team
• Navigated delayed opening, bouncing back into strong performance for remainder of 2019
• Project managed pre-opening sales and strategic plan (a €55M project)
• Devised and managed budgets and projections
• Oversaw budgeting, forecasting, and pricing
• Analysed ongoing P&L’s
• Achieved 100% of revenue targets (above peer group average)
• Identified, negotiated, and oversaw rollout of €90K investment in technology
• Elevated hotel into top 20 sales in Dublin on bookings.com
• Co-led efforts to elevate hotel into top 25 Dublin hotels on Trip Advisor, 6-months post-launch

                Group Revenue Manager   O'Callaghan Collection   Jan 2015 – Feb 2019

Includes 4 Dublin Hotels, 1 Hotel in Cambridge, 1 Hotel in Gibraltar, 1 Hotel in the US (now sold)

• Oversaw revenue management across seven businesses (UK, Ireland, Gibraltar, US), €70M annual
rooms revenue
• Part of leadership team, reporting to CEO. Delivered budget presentations to Board
• Led a team of 13 direct reporting staff across multiple sites and 20 staff indirectly
• Shaped strategy to deliver growth across four business (+85% market share, +79% revenue)
• Devised revenue strategy to optimise revenue during five refurbs (€50M investment)
• Defined pricing and revenue strategy to open new UK business (£50M project)
• Oversaw US business, part of wind down for sale
• Sourced and replaced IT system. Rolled out new technology and CRM system
• Project Lead to transition PMS into cloud environment
• Set-up and ran quarterly sales and revenue meetings
• Close cooperation with sales and marketing
• Produced forecasts and budgets, analysed ongoing P&L’s
• Tracked key revenue data. Headed performance analysis
• Compiled reports to analyse market share performance drivers and effectiveness of strategies
• Implemented front office champion to standardise training and develop SOPs

                             Director of Revenue Management     Starwood Hotels/ The Westin Dublin

                             Jan 2003 – Jan 2015

12 years of revenue management influence (during that time oversaw previous Sheraton Fota and
Sheraton Athlone as well)
• Influenced and implemented revenue strategy (€11M annual rooms revenue for Dublin alone)
• Part of Executive Leadership Committee
• Maximised revenue via effective pricing and inventory management
• Part of project team that rolled out new IT systems
• Promoted to Director of Revenue Management, June 2007. Led a team of 8 staff
• Oversaw revenue management, forecasting and budgeting (€20M annual revenue at peak)
• Transitioned business through two recessions
• Part of team that rolled out new IT systems
• Strong partnership with Sales & Marketing
• Contributed to Six Sigma & Lean project that delivered efficiencies across three businesses and
within Starwood
• Shaped revenue strategy, forecasting and budgeting to open Sheraton Fota (€150M project)
• Shaped revenue strategy, forecasting and budgeting to open Sheraton Athlone
• Pivotal role in leading hotel to win a number of industry awards (internal company once as well as

external)

Reservations Manager/ Yield   Holiday Inn Dublin Airport    Jul 2002 – Jan 2003

 

                                 Reception Manager    The Gresham Dublin   Jun 2001 – Jul 2002

 

 

                                 various    Starwood Hotels & Resots Worldwide. Inc.    Nov 1997 – Jun 2001

 

July 2000 – June 2001
Heathrow, London, GB Assistant Manager/ Reception
- Assist the Front Office Manager with management and administration of the department by completing any special projects and assignments; Interviewing & appraising staff
- To ensure all Front Office staff complete all shift tasks and attend to guest needs in an effective and efficient manner
- Attend to all Hotel Guest needs in role of Hotel Duty Manager
- Provide supervision by proactive, interactive and reactive leadership allowing each member of the FO team to satisfy our guest needs
- Act as in-house guest’s ambassador
- To coordinate and promote all Starwood programs

Sheraton Abu Dhabi Resort & Towers January 2000 – June 2000
Group & Tour Coordinator Abu Dhabi, UAE
- Establish relationships, handle all “contracting” and correspondence with major international Tour Operators and the Middle East
- Cross selling with the Abu Dhabi Golf club by Sheraton
- Create programs for Tourist and Incentive groups
- Handling and organisation of groups between 10 to 100 rooms (tourists, incentives, delegations)
- Coordinate and enter all incoming reservations form the leisure and group market
- Guest relations and customer assistance

Sheraton Heathrow Hotel Heathrow, London, GB July 1999-Dec 1999
Events Executive/ Group Co-ordinator
- Incorporate events duties like dealing with conference & banqueting enquiries
- To ensure that all group enquiries are dealt with to maximise occupancy, average rate
and room revenue

Shiftleader June 1998–July 1999
- Motivate, assist and support GSA´s during the course of the shift, coordinate shift tasks list & responsibilities, multi departmental coverage- Night Manager, Duty Manager
- Multiskilled in reservation, accounts, concierge and switchboard

Receptionist Nov 1997–Jun 1998
- Reception & cashier duties
- Reservation & group bookings
- Night audit

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